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WARRANTY TERMS AND CONDITIONS

 

CampBoss Off-Road Caravans Warranty Statement

Firstly, welcome to the CampBoss family. You can have peace of mind knowing that your new CampBoss Off-Road Caravan is covered by the CampBoss Off-Road Caravans New Vehicle Warranty.

With the CampBoss Off-Road Caravans New Vehicle Warranty offering a 1-year Manufacturer’s Warranty, and a 5-year Structural Warranty your caravanning dreams will leave you resting assured and just “Camping like a Boss”.

CampBoss Off-Road Caravans ABN 18 090 610 432 warrants to the Original Purchaser of the Caravan that all the quality parts and components of your CampBoss Off-Road Caravan are free from defects in material and workmanship, at hand-over to the very best of our knowledge following our strict Quality Control Procedures and throughout the stated Warranty periods, when used under normal use and the specified and suggested servicing schedules, excluding the items/situations listed under “What is not covered under this Warranty” and subject to adherence with the “Responsibilities of the Owner” section/s. The conditions, limitations and exclusions that apply to this warranty are set out in these CampBoss Off-Road Caravans New Vehicle Warranty Terms and Conditions.

CampBoss Off-Road Caravans warrants, at its sole discretion, that should any of the coverable parts be proven to be defective in material or workmanship during the Warranty periods stated, CampBoss Off-Road Caravans will, at its sole discretion, either replace or repair the Caravan or the defective part of the Caravan or may cause the defective part of the Caravan to be replaced, repaired, or adjusted by an Authorised CampBoss Off-Road Caravans dealership or Authorised Service Agent of its choosing.

All warranty considerations and approvals are subject to inspection of the caravan by CampBoss Off-Road Caravans or their assigned representative only.

Where approved prior, warranty repair or parts replacement will be performed by CampBoss Off-Road Caravans at the CampBoss Off-Road Caravan Headquarters (unless otherwise agreed in writing from CampBoss Off-Road Caravans) within an agreed reasonable timeframe after delivery of the Caravan by the Customer to CampBoss Off-Road Caravans Headquarters or to a pre-approved Repairer during normal Business Hours. Should an off-site repair be requested, and at the availability of such service, a Service Call-out Fee will be applicable at the Customers expense. The terms of this Warranty make no allowance for reimbursements of any nature to any parties for any works/repairs performed by any Unauthorised Parties/Persons without the prior express written consent from CampBoss Off-Road Caravans.

Without notice and without liability to the caravan, CampBoss Off-Road Caravans reserve the right to make changes and or improvements. Where exact parts are not available, CampBoss Off-Road Caravans may instead install, supply, or remedy appropriate components and or parts of a similar or better quality, grade, and composition. Where necessary CampBoss Off-Road Caravans may at its discretion, use or approve for use, products and/or parts by replacing with refurbished goods of the same type rather than the repairing of defective goods or that such repairs may be undertaken with the use of refurbished components or parts.

 

Limitation of Warranty
All CampBoss Off-Road Caravans have been designed and manufactured as multi-faceted vehicles of innumerable connecting and interchangeable parts. Furthermore, the design and manufacture of CampBoss Off-Road Caravans has been in line for use as temporary living quarters for recreation, camping and travel use. CampBoss Off-Road Caravans are not intended for permanent residential purposes or commercial use. In line with the terms of this Warranty, Commercial Use means using the Caravan or its fitted components and fixtures in any manner as a Business Asset such as a mobile office, long-term living quarters, use for leasing, loan, hiring or rental purposes. In any of these events, You the purchaser will assume full responsibilities and thus void the CampBoss Off-Road Caravans New Vehicle Warranty policy.
Specifically, no individual (not excluding any dealer, agent, suppliers, resellers, representative or similar of CampBoss Off-Road Caravans) is authorised to make any representations, warranties, deny or provide permission to any modifications or alterations relating to CampBoss Off-Road Caravans, CampBoss, CampBoss 4×4 and All 4 Adventure and all their products, except to refer the purchaser or similar to this New Vehicle Warranty.

CampBoss Off-Road Caravans are certified to all relevant Australian Design Rules (ADR) in force at the time of Certification. It is illegal to fit a replacement part or accessory or make any other modifications or alterations which does not allow the caravan to comply with the requirements of the Australian Design Rules. Any and all advice provided by any individual (not excluding any dealer, agent, suppliers, resellers, representative or similar of CampBoss Off-Road Caravans) shall not be considered as permission to make modification/s or alteration/s.

The filming, recording, photographing, publication, displaying and similar use of the range of CampBoss Off-Road Caravans vehicles across all and any media content, platforms, groups, marketing and advertising, networks, suppliers, agents or representatives’ services but more specifically and not excluding use by Jason Andrews, All 4 Adventure, Unleashed, CampBoss 4×4, CampBoss and any of their associated viewing services has been done for entertainment purposes and viewing pleasure only. These performances, filming, recordings, presentations, representations etc. are performed under strict controlled conditions within very specific guidelines with all safety aspects accounted for by qualified and experienced industry professionals.

In line with the terms of this warranty, as a duty of care and risk warning, please note that NO individual (not excluding any dealer, agent, suppliers, resellers, representative, user, purchaser or similar of CampBoss Off-Road Caravans) will have any claim whatsoever, whether directly or indirectly, over CampBoss Off-Road Caravans, Jason Andrews, All 4 Adventure, Unleashed, CampBoss 4×4, CampBoss and any of their associated individuals and entities for the use of any CampBoss Off-Road Caravans vehicles, components, fitments, parts or accessories whether static or in transit, when using in the same way, or manner as, or any attempt to perform alike, or of re-enactment, use of any sequence, manoeuvres, protocols and procedures displayed or portrayed by Jason Andrews, All 4 Adventure, Unleashed, CampBoss 4×4, CampBoss, CampBoss Off-Road Caravans and any of their associated individuals and entities. Any attempt of such abovementioned movements by any other persons or entities aforementioned is NOT normal use of the CampBoss Off-Road Caravan as outlined in this Warranty Terms and Conditions and will be deemed as misuse and misappropriation of the CampBoss Off-Road Caravan and You the Purchaser/Owner/User will assume full responsibilities and thus void the CampBoss Off-Road Caravans New Vehicle Warranty policy. Furthermore, You as the Purchaser or User, not being of the same qualifications and experience will most likely not have the same level of Insurance coverage available to You and as such will most likely void ANY insurance policies you may have in place e.g., Caravan, Motor Vehicle, Travel, Personal etc. Additionally, please refer further to the Off-Road Policy section of this warranty.

CampBoss Off-Road Caravans make no express warranties or representations other than those set out in this warranty. The repair or replacement of the caravan or part of the caravan is the absolute limit of CampBoss Off-Road Caravans’ liability under this warranty. The CampBoss Off-Road Caravans New Vehicle Warranty applies only to products sold as “New” and does not extend to any products sold via Auction or considered to be “Factory Seconds”, “Demonstrator”, “Ex-Demonstration”, “Demo”, or “Ex-Demo”, “Damaged” or “Used” unless specifically stated otherwise by CampBoss Off-Road Caravans in writing. In some instances, CampBoss Off-Road Caravans may offer caravans for sale as “Specials” and even “Ex Display”, in this event it will be at the sole discretion of CampBoss Off-Road Caravans, at the time, if this full warranty, a limited warranty or any will be offered. This will at all times be outlined and/or negotiated at the time, only with CampBoss Off-Road Caravans and the Purchaser of the said CampBoss Off-Road Caravans vehicle when these products are marketed in this fashion and the Contract of Sale of these items will clearly outline and reflect this in every regard. Please additionally refer to the Display, Factory Seconds, Ex-Demonstration and Damaged Goods section of this warranty.

CampBoss Off-Road Caravans may continually develop ongoing innovation to our products through updates and upgrades that offer new features, functionality and efficiencies or enhancements. CampBoss Off-Road Caravans reserves the right to discontinue, change specifications, design or parameters at any time without notice and without incurring any obligation whatsoever. CampBoss Off-Road Caravans New Vehicle Warranty does not cover CampBoss Off-Road Caravans vehicles or Genuine CampBoss, CampBoss 4×4, All 4 Adventure and CampBoss Off-Road Caravans Accessories that have been acquired at auction or similar, sold second-hand or used or imported into Australia other than by CampBoss Off-Road Caravans or CampBoss.

The CampBoss Off-Road Caravans New Vehicle Warranty and any associated warranties are not transferable or deferrable under any circumstances. Warranties are only valid to the Original Purchaser of the item in question and are valid from the date of first registration of the Caravan. Only claims made by and under the Original Purchasers name will be considered or honoured. Furthermore, the Original Purchaser shall make no claims or be eligible for any claims on behalf of any subsequent or secondary owner of the CampBoss Off-Road Caravan.

Appliances, equipment and fittings (components) within your CampBoss Off-Road Caravans vehicle which are not manufactured or supplied by CampBoss Off-Road Caravans, or any Customer modifications are not covered by the CampBoss Off-Road Caravans New Vehicle Warranty but may be separately warranted by their individual manufacturer with their own terms and conditions.

Where possible, separate copies of manuals and warranties will be included in your Owners Compendium. Please take the time to read this material to ensure you are familiar with the operation, service procedures and warranty terms of these separately warranted components. Separately warranted components include but are not limited to the following:
Cooking appliances, Refrigerators/s, Freezers, Air Conditioners, Dust Reduction Systems, Rangehoods, Microwave Oven, Hot Water Service, Toilet, Window blades, Batteries, Tyres, TV, Stereo, Speakers & other electronic devices, Tablets, Satellite & other digital devices.

Where possible, contact details for the original manufacturers are printed in the separate warranty documents. Should you have difficulty contacting the manufacturer, please contact CampBoss Off-Road Caravans as we may be able to assist you.
Please note that the warranty periods for the separately warranted components and their terms may vary depending on the items. Subject to any rights you have at law which cannot be excluded, CampBoss Off-Road Caravans assumes no responsibility or liability for defects in the workmanship or operation of components for which you have been provided separate warranty statements. Please additionally refer to the Included Accessories and Components section of this warranty.

 

5-Year Structural Warranty
The 5-Year Structural Warranty is provided to the Original Purchaser of every New CampBoss Off-Road Caravan for a period of five years from the date of first registration of the caravan. This Structural Warranty applies under normal use, regular servicing, and maintenance and subject to the stated exclusions within these terms and conditions and the items listed under “What is Not Covered under this Warranty”, and subject to compliance with the section titled “Responsibilities of the Owner”. For the purposes of this Warranty, Structural Components refer to the Drawbar, Chassis and or Structural Framework for Walls/Roof.

 

Annexes and Awnings
Original Annexes and or Awnings installed or supplied with the original purchase of the CampBoss Off-Road Caravan are warranted to be in new saleable condition at the time of purchase. CampBoss Off-Road Caravans vinyl components, poles and fittings do have a limited 12-month Manufacturer’s Warranty against defective workmanship and material applicable to them again from the date of purchase except for general wear and tear.

 

What is not covered under this Warranty
There are exclusions under the CampBoss Off-Road Caravans New Vehicle Warranty that are not covered, and we think it is important to let you know. Particularly adjustments, repairs or replacements under the CampBoss Off-Road Caravans New Vehicle Warranty are not available for defects, deterioration, faults, damages or failures (either directly or indirectly) in the event of, due to or items such as:

1)   Any CampBoss Off-Road Caravan that has been subject to misuse, neglect or use in a way that is not recommended by the  manufacturer.
2)  Ordinary wear and tear.
3)  Scratches, stone chips, rust, surface rust or surface imperfections (internal & External) caused by normal wear and tear or use.
4)  Overloading or incorrect loading of the caravan or excess towing weight.
5)  Impact and/or stone damage to body, chassis and running gear.
6)  Damage or water ingress resulting from water crossings or floods (in any natural or unnatural form). Under no circumstances  should any CampBoss Off-Road Caravan be exposed to water crossings/situations/water fording at or above the body floor level.
7)  Continued use after finding a fault or damage has occurred.
8)  Towing vehicle defects.
9)  Damage caused by the incorrect or inappropriate tow vehicle being used or for unsuitable towing practices.
10)  Inappropriate or incorrect preparation, coupling, handling or towing practices.
11)  Modification or alterations which have not been approved by the manufacturer.
12)  Installation or use of non-genuine parts, accessories, equipment, assemblies or components.
13)  After manufacture alterations and modifications to the caravan.
14)  Repairs, additions, inspection, diagnosis or adjustments to the caravan that are not authorised or recommended by CampBoss  Off-Road Caravans.
15)  Accidents, deliberate damage, malicious damage, impact, theft, fire, illegal use, war or any acts of terrorism.
16)  Stone or debris impact, external fire or environmental conditions and events including but not limited to; hail, windstorm,  lightning, extreme temperatures, stones, salt, sand, acid rain, tree sap, bark or leaves, branches, animal, insect or bird droppings,  industrial fall-out, flooding, earthquakes, landslide, tidal surge, sinkholes, flood, tsunami or other acts of nature.
17)  Incursions by vermin and other pests.
18)  Improper use or maintenance of the batteries.
19)  Care, maintenance and normal servicing of the caravan and its items are the responsibility of the owner and as such are not  covered by this warranty. These items include but are not limited to:

➢  Greasing wheel bearings
➢  Suspension servicing
➢  Tyre pressure and wear checking
➢  General cleaning, greasing and tightening of components
➢  Regular routine cleaning of air vents and appliance filters
➢  Cleaning Water Tanks and pumps
➢  Monitoring and replacement of any water service anodes etc.

Please refer to the Servicing Sections in the Owner’s Manual.

20)  Axle alignment, wheel alignment, toe in and camber adjustments are not covered under this warranty except within the first three months or 1000km of use from handover/pickup date. Additionally, wheel alignment will not be covered if affected by hard impacts, guttering, potholes, etc.
21)  Deterioration of sealants over time. Damage to the caravan caused by the deterioration of external and internal sealants due to a lack of maintenance will not be covered. Owners are responsible for ensuring sealants are checked and maintained annually as part of the regular servicing of the caravan.
22)  General consumables (e.g., batteries, bearings, light bulbs, washing/cleaning products)
23)  Wheels and tyres.
24)  Paint.
25)  Any Travel Covers and Straps.
26)  Failure to maintain the caravan, including its body trim and paintwork, in accordance with the manufacturer’s recommendations, or the use of unsuitable agents.
27)  Use of non-recommended, incorrect specification, inappropriate application or complete omittance of grease, oil, fluids, lubricants, coolants, sealants, refrigerants or water.
28)  Faults, damage or failure to external and internal surfaces, joints and coverings arising from gloss finish protectants or cleaning products are not covered by this warranty. Additionally including further or spreading contamination and damage to surrounding surfaces and materials where spill, splash or spray drift may have inadvertently reached.
29)  Defect or failing in the aesthetics and physical appearance of the caravan, or to normal deterioration of the soft trim and appearance items due to wear and tear, impact damage, UV exposure or to any damage caused by exposure to extreme cold temperatures (e.g., snow, ice, sleet) whether static or in transit.
30)  Fabric items such as vinyl, canvas, carpet, canopies, window screenings and coverings, vinyl windows, cushions and mattress covers are not warranted against tears, punctures, frays, shrinkage, softening, fading, soiling or staining unless they are found to be defective in workmanship and material.
31)  Condensation forming on and within caravans is due to external environmental factors that are beyond any manufacturer’s control and therefore is not warranted as a defect. Remedying or proposed solutions to lessen condensation will not be considered for warranty repairs. We have included in the Owner’s Manual some useful tips and recommendations on how to ease and decrease this annoyance.
32)  Any damage caused to vinyl, canvas, material sections, curtains, blinds or other internal (or external) materials and fittings from condensation not being treated in a timely manner will not be covered by this warranty.
33)  Damage to personal items however so caused.
34)  Any damage caused to or by the dislodgement of personal items, appliances, fixtures and fittings as a result of use on corrugated or uneven surfaces whether that be gazetted or ungazetted, public, governmental or private roads, tracks, cuttings, crossings, fording, undulating landscapes or anything alike.
35)  Any damage costs resulting from use on roads and tracks described as unsuitable.
36)  Any damage, soilage, staining of fabrics and both internal and external fittings and materials caused by dust, condensation, humidity, mould, temperate conditions both hot and cold, bird, pest or pets’ excrements etc. Due to gas ventilation regulations and other construction requirements, dust and water penetration are not completely restricted in any caravan and CampBoss Off-Road Caravans are no exception, however we have endeavoured very hard to limit this as much as possible for you.
37)  A failure to have the caravan serviced and maintained in strict accordance with the manufacturer’s specifications and recommendations in the Owner’s Manual, or a failure to have the caravan repaired promptly in accordance with such recommendations following an accident, incident or any other damage, or after a defect becomes known or is suspected or should have been.
38)  Compensation or reimbursement of any costs for accommodation, workshop time, fuel, food/beverages, income loss, insurances or registration costs incurred in the event of towing the caravan to a repairer for servicing or repairs or for time expenditure are not covered by this warranty. Additionally, this warranty does not cover, reimburse or compensate the costs of transport or recovery of the caravan and also the towing or travel costs to and from a repairer for inspection, assessment, and or repairs. Furthermore, this warranty does not cover any alternate accommodation costs whilst repairs are undertaken.
39)  Repairs to the CampBoss Off-Road Caravan undertaken or performed by the owner, associate, friend or a repairer who is not a CampBoss Off-Road Caravans authorised repairer will not be covered by this warranty. Reimbursement or payment for repairs or work by the owner, associate, friend or a repairer who is not a CampBoss Off-Road Caravans authorised repairer will also not be recoverable under this warranty.
40)  Any consequential, direct or incidental loss or damage is not covered by the CampBoss Off-Road Caravans New Vehicle Warranty. Any statutory or other rights or remedies available in connection with a claim for such loss or damage should be pursued separately.

 

Off-Road Policy
The CampBoss Off-Road Caravans range of caravans have been designed and constructed to give added strength, ground clearance and durability for off-road usage and enjoyment. While CampBoss Off-Road Caravans can handle off-road conditions, we make no claims that they are designed for tight, undulating or extreme 4WD tracks that are unsuitable for towing or trailers. Consequently, any damage that occurs from unreasonable or unsuitable use is not covered under the CampBoss Off-Road Caravans New Vehicle Warranty. Always remember, just because you can does not mean that you should and so the best and safest strategy in most instances, is to leave your Caravan at a base camp.

Additionally, even with most models in the CampBoss Off-Road Caravans range coming with Dust Reduction Systems, unfortunately due to construction and gas venting regulations we cannot completely limit dust and water penetration at all times should the caravan be taken over thick or long unsealed roads and under no circumstances should the CampBoss Off-Road Caravan be exposed to water crossings at, or above the floor level.

Plan ahead, having a good understanding of the current and foreseeable road and weather conditions. We find that tyre pressure adjustment and tyre type is paramount to safety and caution in all types of off-road travel and needs to be monitored vigilantly according to the conditions you are traversing – this needs to be for both the tow vehicle and the caravan and also abidance to towing guidelines for both vehicles and will require various adjustments when navigating between on-road and off-road. We strongly recommend towing at a safe speed (even reduced in certain situations) and at an appropriate braking distance always, with extra care and attention required particularly on unsealed, uneven or rough surfaces.

 

Display, Factory Seconds, Ex-Demonstration and Damaged Goods
Occasionally and from time to time, we may offer for sale items marked as “Display”, “Factory Seconds”, “Ex-Demonstration” or “Damaged”. The CampBoss Off-Road Caravans New Vehicle Warranty does not apply to any goods sold under these markings. In the event that CampBoss Off-Road Caravans offers for sale items deemed to be “Factory Seconds” or “Damaged” these items are sold on an “as is” basis. There are no warranties, refunds, credits exchanges or similar associated with such items. In the sale of such items, CampBoss Off-Road Caravans will endeavour to provide all relevant information regarding the item, including faults, defects or similar, however, there may be instances where minor defects or imperfections have been overlooked or are not apparent at the time. This is in no way intentional and therefore in no way alters the nature of the sale. It is therefore reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent or noticeable. By the purchase of such an item, you agree to this statement in full and accept that there are no warranties implied or expressed.

On the sale of “Display” or “Ex-Demonstration” items, such items will often come with warranty as per the CampBoss Off-Road Caravans New Vehicle Warranty but due to the nature of such an item, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent or noticeable. In the sale of such items, CampBoss Off-Road Caravans will endeavour to provide all relevant information regarding the item, including faults, defects or similar, however, there may be instances where minor defects or imperfections have been overlooked or are not apparent at the time. This is in no way by intention and therefore in no way alters the nature of the sale. It is also therefore reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent or noticeable. By the purchase of such an item, you agree to this statement in full and accept that there are no warranties implied or expressed for issues (in particular cosmetically) that do not impact the overall function and use of the product.
We do not make any representations as to the quality or fitness of any goods sold on these bases, and it is a term of the contract for the purchase of any such goods that the customer has made their own enquiries, inspections and due diligence and relies exclusively upon those enquiries, inspections and due diligence in deciding to make that purchase. If any warranty duration is expressed on the Sales Invoice to goods sold while marked as “Factory Seconds”, “Damaged”, “Display” or “Ex-Demonstration”, then those warranties will apply the standard for a product with those markings, which will be a lower standard than that for a product sold as new. If you purchase a product with these markings, you acknowledge that the reduced price for the product reflects that some claims will not be available which would have been for a product marked as new.

 

Included Accessories and Components
Supplied with your new CampBoss Off-Road Caravan are some fittings and equipment that are not manufactured or produced by CampBoss Off-Road Caravans. These accessories and components are separately warranted by their individual manufacturer. Supplied to you with your new CampBoss Off-Road Caravan is the Owner’s Compendium and in this we will provide you with copies of the applicable warranties and owner’s manuals.

Please take the time to read these thoroughly to ensure that you familiarise yourself with the accessories/component’s operation, service requirements and procedures, and warranty terms. Some of the Accessories, Components, Fittings and Equipment that may be separately warranted could include, without limitation:

➢  Refrigerators / fridges / freezers
➢  Air Conditioners
➢  Dust Reduction Systems
➢  Cooking Appliances
➢  Rangehoods
➢  Toilets
➢  Hot Water Service
➢  Power System
➢  Charger
➢  Inverter
➢  Oven / Microwave
➢  Stereo / Media System
➢  TV
➢  Wheels & Tyres
➢  Breakaway System
➢  Hitches / Coupling

These accessories and components may be warranted separately by the respective Supplier. The CampBoss Off-Road Caravans Warranty Officer will assist you should you experience any difficulty with the Supplier in the event of needing to make a warranty claim in relation to the accessory or component.

Additionally, please note that the length of warranty periods and warranty terms for separately warranted accessories and components may vary. Where applicable, some generic OEM accessories / components may have been installed and will fall under the CampBoss Off-Road Caravans New Vehicle Warranty.

Subject to any rights you have at law which cannot be excluded, CampBoss Off-Road Caravans assumes no responsibility or liability for defects in workmanship or operation of separately warranted products for which you have been provided with separate warranty statements.

 

Further Rights
The CampBoss Off-Road Caravans New Vehicle Warranty applies in addition to the guarantees, rights and remedies conferred by the Australian Consumer Law and other applicable Commonwealth, State and Territory legislation. The CampBoss Off-Road Caravans New Vehicle Warranty does not exclude, affect or limit those guarantees, rights or remedies, except to the extent that their application may lawfully be excluded or limited.

In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Responsibilities of the Owner
As the new owner of a CampBoss Off-Road Caravans vehicle, you are responsible for the appropriate, regular and proper maintenance as outlined in the Maintenance and Service Sections in the Owner’s Manual. This will help prevent problems and conditions arising from neglect that are not covered by your CampBoss Off-Road Caravans New Vehicle Warranty. It is very important that you read and understand all instructions, precautions and recommendations before using/operating the caravan. Even if you are experienced, we encourage you to thoroughly read the Owner’s Manual as well as other relevant accessories, equipment and component manuals.

Please note that the CampBoss Off-Road Caravans New Vehicle Warranty is not deferrable or transferable to any subsequent owner.
At the time of handover from CampBoss Off-Road Caravans our Warranty Officer will log your information and connect your purchase details to your caravan’s VIN (Vehicle Identification Number). This enables us to identify your caravan for any required warranty repairs. Please do keep original purchasing documents as you may still be asked to provide this during any warranty claim process. If a problem arises, please contact the Warranty Officer at CampBoss Off-Road Caravans to discuss any issues, arrangements or to make an appointment.

The CampBoss Off-Road Caravans New Vehicle Warranty does not cover costs associated with transport or recovery of the caravan. If a claim is made under warranty, it is your responsibility to bring the caravan back to CampBoss Off-Road Caravans Headquarters for a full assessment. Where directed during a warranty claim process, you must make the caravan available to the Warranty Officer or their assigned representative, Authorised CampBoss Off-Road Caravans Dealer or Authorised Service Agent or Authorised Repairer for inspection and testing. If such inspection and testing finds no defect in the caravan or that the fault is not warranty related, you must pay the Dealer, Service Agent or Repairer’s usual costs of service work and testing.

Given the nature of a caravan, you will bear the costs of transporting the caravan to and from CampBoss Off-Road Caravans Headquarters, Dealer, Agent or Repairer. You must deliver the caravan to one of the abovementioned where directed, during business hours at an agreed time. If you are not in an area covered by an Authorised Agent or Authorised Repairer, work will only be carried out in an Authorised Workshop after prior written approval from CampBoss Off-Road Caravans Warranty Officer, and only when the Warranty Officer agrees to quote/s provided. You may be required to get additional quotes if the quotes obtained and provided were unreasonable or contain items or services not covered under warranty. Once the repair is approved by CampBoss Off-Road Caravans and the repair work is completed, payment to the repairer could be required from the customer. If so, you should claim reimbursement from CampBoss Off-Road Caravans by forwarding the repairer’s invoice with your vehicle VIN noted, your full up to date contact details and the receipt for payment. All aspects whether warrantable or not, prompt and detailed reporting of problems is essential.

If a problem or fault is found, you must prevent any further damage or deterioration where it is reasonable to do so. Please do not delay filing your warranty claim as CampBoss Off-Road Caravans will not accept damage arising from not having faults attended to in a timely manner.

 

Lodging a Warranty Claim
All warranty claims and enquiries MUST BE LODGED through our website using our online Warranty Claim Form. Please provide all required and relevant information when submitting your claim to prevent delays in processing your claim.

We pride ourselves on taking every endeavor possible to be honest, upfront and leave little to interpretation for your added protection – if however, you are unsure of something or feel it is incorrect, in concise, or construed a different way please feel free to contact us for absolute clarification.

Should you need any further information, clarification or interpretation confirmation, please do not hesitate to contact our Warranty Officer at Warranty@Campboss.com

 

Organising a Repair or Service
To ensure CampBoss Off-Road Caravans or an Authorised Dealer delivers the great experience and level of service you expect, we make these suggestions for you to pave the way for a smooth process:

➢  Contact CampBoss Off-Road Caravans or your dealer in advance. Do not wait until just before the trip you are planning. We or your Approved Repairer/dealer may not be able to service your caravan immediately and/or the repair may require parts to be ordered in. The Service Department is busiest on Mondays, Fridays and of course before ALL the holidays both (school and public). Certain parts or repairs may require more time than expected due to supply chain or technical specialties.

➢  Prepare for the appointment. If you are having warranty work performed, be sure to have the right papers with you. Take your Owner’s Compendium and have your caravan information ready and available. All work to be performed may not be covered by the warranty (such as consumables or wear and tear items). Make sure you discuss additional charges with the Warranty Officer or Service personnel.

➢  Prepare a list if possible. Provide us or your Approved Service or Repair Agent with a written list of specific repairs needed. It is important that you also provide any caravan repair history to the Warranty Officer or the Service personnel.

➢  Keep an up-to-date maintenance log of your caravan’s service and maintenance history. This can often provide a clue to the current issue. For your convenience we have included a blank Maintenance Log Sheet in your Owner’s Compendium.

➢  Be reasonable with your requests. If you leave a list with several items and you need your caravan returned back by a specific date and time, discuss the situation with the Warranty Officer or service personnel and list your items in order of priority. This may include the need to make subsequent appointments for work not able to be completed or parts that may need to be ordered in.

➢  Do not expect a repair or warranty work can be done within a very short time frame even after agreed to by the Warranty Officer or service personnel. Often not enough information provided can result in complications that delay the repair. Furthermore, if new problems are not reported, found and/or cannot be fixed immediately, as a duty of care, we may ask for the caravan to remain at the dealership or service centre until rectified.

➢  Do not expect to look over the technician’s shoulder. Please do not be offended if you are told you cannot watch the work being done. Due to WorkSafe Regulations, Occupational Health and Safety and Insurance requirements etc it is forbidden for any customer admission into the service area.

➢  Inspect the service or repair job when you pick up your caravan. Notify the service personnel immediately of any dissatisfaction. If you cannot return the caravan immediately for repair or remedy, make an appointment as soon as possible. On the other hand, if you have had an exemplary experience with us and you are happy with the work carried out, please also tell our service personnel this as well. They all work very hard to bring excellence to their work!!!!